Refund policy

Refund, Return, and Replacement Policy – Wood Trendz

At Wood Trendz, we take pride in delivering high-quality, solid wood furniture. To maintain transparency and clarity, here’s our updated policy:

Natural Variations

All our products are made from pure solid wood, so natural variations in grain, color, knots, and texture are expected. These are not defects, but unique features that make each piece one of a kind.

No Return or Refund Policy

We do not offer returns or refunds.

However, we understand that exceptions may arise. If you are not satisfied with your order, you may write to us at info@woodtrendz.in with your concern. We review each case individually, and if we are convinced of a valid issue, we may offer a replacement at our discretion.

In such cases:

  • To-and-fro shipping charges will be borne by the customer.

Replacement Policy

Replacements will be offered only in the following situations:

  • The product has a genuine manufacturing defect.

  • The product was received in a damaged condition during delivery.

  • The product significantly differs in shape, size, or color from what was ordered.

Conditions for Replacement:

  • Must be reported within 7 days of receiving the product.

  • Must include photos and an unpacking video clearly showing the issue.

  • The product must be returned in its original packaging and unused condition.

Cancellations

  • Orders can be cancelled within 24 hours of placement.

  • After 24 hours, cancellations are not accepted.

We are committed to resolving genuine concerns and ensuring a fair experience. For any assistance, reach out to info@woodtrendz.in.